All FAQs
Why did this happen? How did this get through your checks?
Cereulide in oils is extremely rare. No company or supplier routinely tested for it because it has never been considered a risk in this type of ingredient. Our internal quality system detected it early, that’s how we found it.
To strengthen safety even further, we have now added cereulide testing to every batch of this ingredient going forward.
Will I get a refund?
Yes. Please contact Nestle Consumer Services at 800 6011 633. We are working hard to make this process to be as smooth and stress‑free as possible for families.
Where can I get more information?
The easiest way to find the latest information for your country is to visit your local Nestlé website or contact our consumer care team.
If you have any concerns about your baby’s health, please speak with your pediatrician.
