Thank You for Trusting Us — We’re Here to Reassure You

Thank You for Trusting Us — We’re Here to Reassure You

To every parent who has chosen NAN, we want to begin with a heartfelt message: thank you for your trust, your patience, and your commitment to your child’s wellbeing.

Please know that your baby’s safety has always been, and will always be, our highest priority. 

Your Reassurance Comes First

As parents ourselves, we understand how important product safety is. You deserve absolute clarity, transparent communication, and the confidence that every tin of NAN you bring home is safe for your child.
That is why we are taking every possible step to ensure you feel supported, informed, and reassured.

In Singapore

With infant milk product recalls across different brands and markets, these incidents may have understandably heightened concern among families who want to feel confident about the formula they feed their little ones.

Amid this wider context, we want to acknowledge the worry you may have felt when Nestlé Singapore also initiated a voluntary recall of specific limited batches of NAN Supremepro HA as a precautionary measure. This decision was made out of an abundance of care, even before any confirmed safety issues were identified, because your baby’s wellbeing will always come first. All other NAN products, such as OPTIPRO, EXPERTPRO and Ready‑to‑Feed infant formulas are not affected by the recall. However, we understand that you may still feel some anxiety after the recent recall.

Reassurance on Incoming 2026 Batches for NAN SUPREMEPRO HA

We know many of you continue purchasing NAN because it is what works best for your child — and you want to be sure the next tin is just as safe.

You can feel confident knowing that all 2026 batches of NAN SUPREMEPRO H.A have undergone full safety assessments and meet all applicable Singapore food regulations as well as Nestlé’s own internal quality standards, which are among the most stringent globally.

Your continued trust means everything to us — and we are committed to earning it tin by tin.

Stricter Safety Measures at Every Stage

Since identifying the root cause of the recall, we have implemented enhanced safety controls across our entire production process. This includes additional checks from pre‑production to finished goods, as well as a switch to an alternative ARA oil supplier to strengthen ingredient safety and reliability.

Every batch now undergoes comprehensive testing before release, reinforcing the already strict procedures we’ve always adhered to. Our commitment is unwavering: we do not compromise on quality or safety at any point.

Giving You More Control: Product Checker Access

To further strengthen transparency, we are also introducing an easy‑to‑use product checker, allowing you to check your product’s batch information directly.

https://www.familynes.sg/product-checker

We’re Here to Support You, Always

If you still have questions, we’re here for you. You can reach out to our Consumer Care team, or visit our FAQ section for detailed explanations of the recall steps, safety controls, and pathways forward. 

We are right here with you — committed to transparency, committed to improvement, and most importantly, committed to your child’s safety and wellbeing.

Moving Forward Together

Thank you for giving us the opportunity to support your child’s growth. Because your baby deserves nothing less.