All FAQs
Is there any formulation/recipe change due to this move?
Yes, our formulations are upgraded based on the latest science and research. For the details on the changes, you can contact us at 800 601 1633 or email us at Baby.Club@sg.nestle.com
What to expect when I am changing to a new formula?
As children’s tummy can be very sensitive to changes in their environment and diet, so when transitioning your child to a new feed you may notice a change in their bowel habits. This may be a change in smell, colour, frequency, texture or all of the above!
It’s important to keep an eye out for signs of intolerance but do note that you should also give your baby some time to adapt to the new feed. This can be up to 2 weeks.
How do I make the transition from old to new recipe?
When introducing a change in feeding, you can help your child to adapt by doing so gradually. We recommend a gradual transition to the new formulation by replacing 1 feed per day and slowly increase the number of new milk feed.
Some caregivers alternate between the old and new formula may help the baby with this transition.
This will give your child’s digestive system time to process and gradually get used to the new formula.
Should I switch to another brand because of this recall?
If your batch number is not recalled, it is safe to consume. If your product is recalled, you can check our offering www.familynes.sg and consult your Healthcare provider.
Can heating, boiling, or preparing the formula differently make it safe?
No. Heating or boiling the formula does not remove cereulide.
We know parents may want to do everything they can to keep their baby safe, but the safest action is simply to stop using recalled formula and follow your local recall instructions.
Please do not try to prepare recalled formula in a different way, just return it or follow the guidance provided.
What symptoms should I watch for?
The main symptom to watch for is vomiting, which typically appears within 30 minutes to 6 hours after consuming the product. Other possible symptoms can include diarrhea or unusual tiredness.
If symptoms do appear, they are usually mild, short‑lasting, and resolve within 24 hours once the product is no longer used. If you’re ever unsure, please reach out to your pediatrician.
When should I seek medical attention?
If your baby experiences severe or persistent vomiting, diarrhea, or unusual tiredness after consuming the product, please contact your pediatrician or healthcare provider.
Are there any long-term effects I should worry about?
No. Cereulide symptoms, if they occur, are temporary and do not lead to long‑term effects.
If your baby does not display any symptoms, there is no cause for concern.
Has anyone gotten sick from these products?
There are no confirmed illnesses linked to our formula.
We understand that some parents have shared concerns. Our consumer engagement personnel in coordination with our medical experts are committed to listening attentively to parents and caregivers to treat each individual inquiry with care.
If contamination happened, wouldn't everyone get sick?
Not necessarily. Whether symptoms occur depends on several factors, such as how much was consumed and individual sensitivity.
The levels we detected in ingredient batches were extremely low, and there are no confirmed illnesses linked to our products.
We know this can be a complex topic, so if you have questions about your baby’s specific situation, your pediatrician can offer personalised guidance.
