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Should I switch to another brand because of this recall?
If your batch number is not recalled, it is safe to consume.
Can heating, boiling, or preparing the formula differently make it safe?
No. Heating or boiling the formula does not remove cereulide.
What symptoms should I watch for?
The main symptom to watch for is vomiting, which typically appears within 30 minutes to 6 hours after consuming the product. Other possible symptoms can include diarrhea or unusual tiredness.
When should I seek medical attention?
If your baby experiences severe or persistent vomiting, diarrhea, or unusual tiredness after consuming the product, please contact your pediatrician or healthcare provider.
Are there any long-term effects I should worry about?
No. Cereulide symptoms, if they occur, are temporary and do not lead to long‑term effects.
If your baby does not display any symptoms, there is no cause for concern.
Has anyone gotten sick from these products?
There are no confirmed illnesses linked to our formula.
If contamination happened, wouldn't everyone get sick?
Not necessarily. Whether symptoms occur depends on several factors, such as how much was consumed and individual sensitivity.
Why did this happen? How did this get through your checks?
Cereulide in oils is extremely rare. No company or supplier routinely tested for it because it has never been considered a risk in this type of ingredient.
Yes. Please contact Nestle Consumer Services at 800 6011 633. We are working hard to make this process to be as smooth and stress‑free as possible for families.
Where can I get more information?
The easiest way to find the latest information for your country is to visit your local Nestlé website or contact our consumer care team.
FAQs
Nestlé FamilyNes has set up the product checker so you can easily make sure our products are safe.
Residual stock precautionarily withdrawn
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